Remote in Nottingham
up to £35,000 + Benefits

About The Role

We are a well-established, innovative and customer focused consumer finance business with an excellent opportunity for a Process Improvement Manager to lead operational process improvements across our three brands. 

Working from your own home, you will have full ownership and autonomy of the Process Management framework, and a real opportunity to drive strategic group wide process improvement opportunities. You'll be focused on evolving process management standards and governance, including introducing new technologies and enhancing the customer journey: you'll present opportunities in processes to key stakeholders across all of the business, developing strong and influential relationships and driving operational business change.

This is a high profile role with plenty of interaction with senior stakeholders and the leadership team, and offers an excellent opportunity to play a pivotal role within our business as part of a small and supportive Optimisation team. The role will suit someone who is looking to join a forward thinking business that enables new ideas, who is seeking work life balance too, and who enjoys working independently.



  • Remote home based role with occasional travel to our Nottingham Contact Centre - next to the Phoenix park tram stop with free onsite parking and excellent public transport links.
  • Opportunity to join a growing company undergoing significant digital diversification
  • Fully supported induction
  • Home-Office equipment and furniture provided
  • Digitally enabled company who will provide you with an online working community and social events
  • Great incentives including life assurance, health cash plan, pension up to 7 % matching contribution, 25 days holiday, option to buy and sell holidays, cycle to work scheme, Perkbox membership providing 200 perks, discounts and freebies...

Key Responsibilities

  • Responsible for the creation of backlog of process improvement opportunities in support of our strategic focus on profitability and sustainable growth.
  • Understand the business landscape in order to identify, analyse and prioritise opportunities with the most business value, whilst enhancing the customer journey.
  • Ownership of Process Management framework business wide - responsible for evolving and embedding of process management standards and governance
  • Identification of process improvement opportunities to feed into the Automation roadmap.
  • Reengineer as-is processes into to-be flows and wireframes.
  • Support the automation aspirations of the business through investigation into emerging technologies that enable operational efficiencies
  • Work with end users, Operations and other departments to understand feedback and areas of opportunity, once highlighted then ensure these are prioritised accordingly.
  • Investigate and review processes to highlight gaps and opportunities, then through the control framework make proposals for change.
  • Take ownership to implement the change and maintain key stakeholder management.
  • Support the implementation and maintenance of a control framework.
  • Support and make recommendations for operational system configurations
  • Triage Operational system and process feedback to verify the potential root cause of the problem 
  • Maintain roadmap to ensure work is prioritised accordingly and that you are transparent with any actions.
  • Remains up to date with Company and Regulatory policies.
  • Embrace & implement a culture that places the customer at the heart of all decision processes. (TCF)

About You

We're looking for a self starter, a strong change advocate: someone experienced in driving change across multiple business areas, with exceptional stakeholder management skills, a natural ability to build relationships, and who can influence at all levels. 
If you have the following experience and aptitude, then we want to hear from you!
  • Experience of comprehensive requirements gathering and process design.
  • Strong analytical and problem solving skills and the ability to analyse and utilise MI to make key decisions and influence key decision makers.
  • Strong leadership, influential, interpersonal and communication skills and be able to manage internal and external client expectations
  • Experience of working effectively across matrix teams
  • IT literate including Visio and Microsoft Office
Desirable skills
  • SQL or data base knowledge 
  • Experience of Lean Six Sigma or similar
  • Understanding of CRM (Customer Relationship Management) and LMP (Loan Management

About Us

We are a growing, forward thinking FinTech organisation offering digital financial products through our brands, Dot Dot Loans, an online loans service and U Account, a digital online current account service. We're not your typical mainstream financial services business, we provide alternative digital customer-focused services which reach over 40,000 non-standard finance customers. We are a business that thrives on innovation: we like working with people who get excited about digital products and innovative technologies who share the same vision; to deliver online financial products for our customers that ensures they are informed to make the right decisions and treated fairly.

If you feel you're the right candidate for the role as our Process Improvement Manager, click 'apply' now! We'd love to hear from you!

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